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We are currently unable to offer you telephone customer service.

This decision was made for several reasons in order to provide our customers with the best possible service:

1. Efficiency: We want to ensure that our customers' inquiries and concerns are handled as efficiently as possible. Our written communications allow us to carefully review all information and provide accurate responses.

2. Traceability: Written communication provides a written record that is understandable for both parties. This helps to avoid misunderstandings and improve the quality of our customer service.

3. Flexibility: Through written communication, customers have the opportunity to submit their inquiries and concerns at any time, regardless of business hours. This offers greater flexibility for our customers.

4. Resource management: Providing telephone customer service requires significant resources in terms of staff and infrastructure. We are currently focusing our resources on improving our written customer service.

We understand that there may be situations where telephone communication is preferred, and we continually evaluate ways to improve our customer service. However, we are available to you at any time by email or via our contact form to best address your questions and concerns